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Patient Satisfaction

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Quality Outcomes has designed CMS compliant DMEPOS patient satisfaction surveys for Suppliers seeking and maintaining accreditation. By conducting effective patient satisfaction surveys, you can gain valuable information about areas that need improvement and areas in which your organization excels.

A well implemented survey process can lead to:

  • Improved patient loyalty and referrals; gaining market share
  • Benchmarking to set patient-centered and facility-centered improvement goals
  • Identification, measurement and tracking areas of your practice that are key determinants of patient satisfaction
  • Evaluating performance of individual providers; linking patient satisfaction scores with provider
  • Accreditation

    • The most significant reason why healthcare organizations conduct member or patient surveys today is to identify areas for improvement that will increase patient loyalty, yield higher referrals, increase service volumes.

    CMS (Medicare) states "the supplier shall conduct beneficiary satisfaction surveys and make the results available upon request and/or listed on their Internet website (if applicable). The supplier shall document and review on a quarterly basis a percentage of beneficiaries satisfied with services."

    Furthermore, the organization must establish a survey mechanism to document patient feedback regarding his or her satisfaction with their expected functional goals.

    Quality Outcomes, LLC provides a patient satisfaction survey process that is fully compliant with CMS (Medicare) and HIPAA requirements. The results will be tabulated and reports will be provided, allowing the organization to assess its performance. We offer both a "stand-alone" service and a more advanced service that is combined with our our Performance Management service offering.
      

    Basic Patient Satisfaction Survey

    This service is customized to your organization and meets all CMS (Medicare) requirements for beneficiary satisfaction surveys. You have access to all of your data and we will provide you with quarterly reports.
      

    Advanced Patient Satisfaction Survey 

    This service is also customized to your organization and meets all CMS (Medicare) requirements for beneficiary satisfaction surveys and integrates with our Performance Management program to give you a comprehensive solution to CMS and accreditation requirements.