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Privacy Policy

We respect and will continue to respect the privacy of our clients.

When you become a client of Quality Outcomes, LLC, you provide your contact information as well as some information about your patients and your business. This information is collected to allow us to provide the level of service you need to improve your operations. WE DO NOT SELL YOUR INFORMATION. As a client, our primary method of communication with you will be via email. We judiciously guard all personally or corporately identifiable information we collect about you. We do reserve the right to aggregate the information we collect as we analyze the data to determine patterns. We are partners with OPIE and Futura Software and do securely share data between our systems as is required to provide our customer service. Our agreements do not permit them to use the data in any way other than to provides services to their customer bases.

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Please see your Business Associate Agreement or contact OPIE Software for additional details. Any information we receive from clients or their patients that falls under the HIPAA guidelines will be treated in accordance with federal laws governing that information.

Why a "Business Associate Agreement?"

The Business Associates Agreement protects your organization and ours and provides a mechanism and assurance that Protected Health Information (PHI) is treated with the confidentiality it deserves. This is your assurance from us that we take this responsibility very seriously.

HITECH Act: Privacy Requirements

Subtitle D of the Health Information Technology for Economic and Clinical Health Act (HITECH Act), enacted as part of the American Recovery and Reinvestment Act of 2009, addresses the privacy and security concerns associated with the electronic transmission of health information.

This subtitle extends the complete Privacy and Security Provisions of HIPAA to business associates of covered entities. This includes the extension of newly updated civil and criminal penalties to business associates. These changes are required to be included in any business associate agreements with covered entities. On November 30, 2009, the regulations associated with the new enhancements to HIPAA enforcement took effect.

Another significant change brought about in Subtitle D of the HITECH Act, is the new breach notification requirements. This imposes new notification requirements on covered entities, business associates, vendors of personal health records (PHR) and related entities if a breach of unsecured protected health information (PHI) occurs. On April 27, 2009, the Department of Health and Human Services (HHS) issued guidance on how to secure protected health information appropriately. Both HHS and the Federal Trade Commission (FTC) were required under the HITECH Act to issue regulations associated with the new breach notification requirements. The HHS rule was published in the Federal Register on August 24, 2009, and the FTC rule was published on August 25, 2009.

The final significant change made in Subtitle D of the HITECH Act, implements new rules for the accounting of disclosures of a patient's health information. It extends the current accounting for disclosure requirements to information that is used to carry out treatment, payment and health care operations when an organization is using an electronic health record (EHR). This new requirement also limits the timeframe for the accounting to three years instead of six as it currently stands. These changes are implemented as follows: January 1, 2011, for organizations implementing EHRs between January 1, 2009 and January 1, 2011, and January 1, 2013, for organizations who had implemented an EHR prior to January 1, 2009.


"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Quality Outcomes, LLC uses cookies in several ways. We use cookies to allow you to login without having to type your login name each time. Instead, only your password is needed to access the system. We also use cookies to maintain small pieces of information about you to make your use of our system a better experience for you. At no time do we retrieve information from your computer through the cookies, nor do the cookies ever "contact" us or any third party in any way when you are not actively using our site.

With whom will the information be shared, if anyone?

If you use a credit card on our site, naturally, we provide information about you to the credit card agency or other involved third party to ensure the successful fulfillment of your purchase. However, we do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. See "What other information should I know about my privacy?" below.

What safeguards are in place to protect the loss, misuse or alteration of my information?

All information you provide to Quality Outcomes, LLC is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

California Customers:

Even though we do not sell your personal information, California requires that we provide a website form at which you can affirmatively state your desire that we not sell your data. You can do so here:

What other information should I know about my privacy? contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which Quality Outcomes, LLC has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Statement. Of course, you are solely responsible for maintaining the secrecy of your passwords and any account information. Please be very careful, responsible, and alert with this information, especially whenever you're online. In addition to the circumstances described above, Quality Outcomes, LLC may disclose customer information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Quality Outcomes, LLC or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Any changes in the way Quality Outcomes, LLC uses personal information will be described in future versions of this Privacy Statement. Of course, you may always click here to submit concerns regarding our Privacy Statement or our privacy practices. Quality Outcomes, LLC will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.


Call us at (800) 986-3004